99bat Privacy Policy

1 Introduction and Purpose of the Policy

99bat is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of all our users. This Privacy Policy ("Policy") explains how 99bat collects, stores, processes, and protects your personal information.

By using the 99bat.cam website, registering an account, or using any of our services, you are considered to have accepted all the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy has been drawn up in accordance with the data protection regulations in force in Bangladesh and internationally recognised privacy standards. We use SSL encryption and advanced cybersecurity technology to ensure the safety of your information.

2 What Information We Collect

99bat collects information from you in various ways. The different types of information collected are described below:

2.1 Registration and Account Information

When you create an account at 99bat, we collect the following information:

• Full name and date of birth (for age verification; minimum age is 21)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Preferred language and preferred method of communication

2.2 Financial and Transaction Information

To facilitate deposits, withdrawals, and other financial transactions, we collect:

• bKash, Nagad, Rocket, or bank account details (for processing purposes only)
• Transaction history, amounts, and dates
• Information about deposit and withdrawal methods

2.3 Automatically Collected Information

When you browse our website, certain technical information is collected automatically:

• IP address and device identification information
• Browser type, version, and language settings
• Operating system and device type
• Duration of website use and navigation patterns
• Cookie and session data
• Referral source (where you came from before visiting our site)

2.4 Gaming Information

To improve your gaming experience and ensure responsible gaming, we store information about your gaming history, bet amounts, win and loss records, and gaming habits.

3 Purposes for Using Your Information

99bat uses the information collected from you only for specific, legitimate, and transparent purposes. We use your information for the following reasons:

• Account Management: To create, verify, maintain, and secure your account.
• Identity Verification: To prevent fraud and ensure the 21+ age requirement is met.
• Financial Transactions: To process deposits and withdrawals.
• Customer Service: To resolve your questions, complaints, or issues.
• Service Improvement: To improve our platform, games, and overall experience.
• Security: To detect and prevent fraud, hacking, or other unlawful activities.
• Responsible Gaming: To identify problematic gaming behaviour and provide the necessary support.
• Marketing Communications: Subject to your consent, to inform you about relevant promotions and offers.
• Legal Obligations: To maintain compliance with applicable laws and regulations.

4 Cookies and Tracking Technologies

99bat uses cookies to improve your browsing experience and ensure the functionality of our website. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required to operate the basic functions of the website. Without these, the site will not work properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to analyse website traffic and usage patterns.
• Marketing Cookies: Used to display relevant advertisements and promotions.

4.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit some features of our website.

5 Sharing Information with Third Parties

99bat never sells, rents, or transfers your personal information to third parties for commercial purposes. However, we may share information in the following limited circumstances:

5.1 Service Providers

We work with trusted third-party service providers who carry out specific functions on our behalf — such as payment processing, technology infrastructure, security testing, and customer service. These partners are given access only to the information necessary to perform their specific tasks, and they are required to comply with our strict privacy standards.

5.2 Legal Requirements

In the event of a court order, legal process, or a legitimate request from a government authority, we may provide information in compliance with applicable law. In such circumstances, we will supply only the minimum information legally permitted.

5.3 Fraud Prevention

For the purpose of preventing financial fraud, identity theft, or other unlawful activities, limited information may be shared with relevant authorities or partners.

5.4 Business Transfers

If 99bat undergoes a merger, acquisition, or sale of assets, user information may form part of the transferred assets. In such a case, we will notify you in advance and the same privacy protections will be ensured.

6 Data Security Measures

99bat adopts industry-standard technical and organisational security measures to ensure the safety of your personal information. Our security framework includes:

• SSL Encryption: All data transmitted to our website is protected through SSL/TLS encryption.
• Data Encryption: Stored sensitive information (such as payment details) is kept in an encrypted state.
• Access Controls: Through strict internal access control measures, only authorised staff can access your information.
• Regular Security Audits: Our systems undergo regular security reviews.
• Two-Factor Authentication: Two-factor authentication is available to prevent unauthorised access to your account.
• Firewall Protection: Advanced firewalls and intrusion detection systems are active.

While we are committed to ensuring the highest level of security, no online system is completely free from risk. We therefore ask that you keep your password confidential and always log out after using an unfamiliar device.

7 Data Retention Period

99bat retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

• Information for active accounts is retained throughout the lifetime of the account.
• Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, or dispute resolution purposes.
• Transaction records are retained for a set period in accordance with financial regulations.
• Information collected for marketing communications is deleted after you withdraw your consent.

8 Your Rights Regarding Your Information

As a user of 99bat, you have the following rights over your personal information:

8.1 Right of Access

You may request a copy of the personal information we hold about you at any time. We will provide it within a reasonable time after receiving your request.

8.2 Right to Rectification

If any information stored in your account is incomplete or incorrect, you may request that it be corrected. Keeping accurate information on record is important for our mutual benefit.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note, however, that due to legal obligations or legitimate business requirements, we may be required to retain some information.

8.4 Right to Object to Processing

You may object to certain uses of your information, particularly where it is used for marketing purposes. You may opt out of marketing communications at any time.

8.5 Right to Data Portability

You may request a copy of your personal information in a structured and commonly used format.

To make any request relating to the rights above, please contact us. We will respond to your request as quickly as possible and in accordance with applicable law.

9 Protection of Minors' Information

99bat is intended for individuals aged 21 and over only. We do not knowingly collect information from anyone under the age of 21. The age verification process is strictly followed during registration.

If we become aware that information about a minor has been collected inadvertently, we will immediately delete that information and close the associated account. Protecting minors is an integral part of our responsible gaming policy.

10 Changes and Updates to the Policy

99bat may update this privacy policy from time to time. For any significant changes, we will publish a notice on our website and, where applicable, notify you by email.

Continuing to use our website or services after a policy change will be considered acceptance of the updated policy. We advise you to review this policy regularly.

Previous versions are kept on record with us and may be provided upon request.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We commit to treating any privacy-related request from you with the utmost seriousness and to providing the best possible resolution within the applicable legal framework.

Related Policies

View our other policies and informational pages:

• Terms and Conditions — Full terms for using our services
• Responsible Gaming — Safe gaming guidelines
• About Us — Who 99bat is and what we stand for
• FAQ — Answers to common questions